Salzburg & Munich Airport

Frequently asked questions

Everything important about booking, luggage, child seats and pick-up at a glance.

How does booking work?

Send us the request form. You will receive a quote by email. If you are happy with it, send us your approval, which we treat as the booking. As soon as we confirm your booking within 48 hours, a binding transfer order comes into being.

Is the request binding?

No. The request is free of charge and non-binding. The transfer order only becomes binding once you accept our quote and we confirm your booking.

How much does a transfer cost?

The price depends on the route, number of passengers, luggage and time. That is why we prepare an individual quote for every request.

How many people fit in one vehicle?

Our private taxis seat up to 8 people. For larger groups of up to 50 people we use minibuses and shuttles.

Can I take skis, snowboards and luggage with me?

Yes, your luggage, ski equipment and snowboards are safely stowed with us. Please enter the number of ski/snowboard bags and suitcases in the form so we can plan the right vehicle.

Are child seats available?

Yes, child seats in all sizes are available free of charge on request. Please tell us the children’s ages when you book. Children and babies need their own seat and count as a full person.

Where do I meet my driver?

For airport pick-ups your driver waits for you at the arrival gate with a name sign. The ride goes directly to your accommodation.

What happens if my flight is delayed?

We monitor your flight. Even if it is delayed we will drive you to the agreed destination, provided you land at Salzburg Airport by 11 pm. Please give us your flight number and landing time.

Which airports and ski resorts do you serve?

We pick you up at Salzburg and Munich airport and drive to ski resorts in Austria and Bavaria, for example Kitzbühel, Zell am See, Saalbach, Schladming or Söll. See our “Ski resorts” page for more.

Do you also offer group and company transfers?

Yes. For clubs, ski schools and companies we organise transfers for 8 to 50 people.

How do I pay and can I cancel?

You pay in cash to the driver on arrival. Cancellation is free of charge up to 48 hours before the transfer starts; after that we charge the full transfer price. All conditions can be found in our terms.

How can I reach you at short notice?

For questions you can reach us by phone, WhatsApp, Viber, SMS or email. Bookings are only accepted online. You will find our contact details on the “Contact” page.

Your question is not listed?

Write to us or give us a call – we are happy to help in person.